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To offer the highest level of customer service, we have created:  
Frequently Asked Questions (FAQ)
Please read thoroughly to find the answers to common questions.
 Don't see what you want?  We buy and sell more than $7 million per year in coins and other collectibles, so please email us your want list at order@collectorsinternet.com and we'll be happy to quote our best price.

 

1.)   Where and how do I pay?

 

Our preferred method of payment is by personal checks and money orders made payable to: CollectorsInternet, 7190 Sunset Blvd., #183, Los Angeles, CA 90046.

 

Please use our Online Order Form if you wish to pay by credit card. We will email you a request for payment through Google Checkout. Once you receive the invoice, please follow the link provided in the email, and sign in to Google Checkout to confirm payment and shipping details.

 

Our office hours are Monday through Thursday, 10am to 6pm, Pacific Time. For security reasons, we do not sell over the counter and all coins are kept in bank vaults.

 

2.)  What information do I need to write down for you to process my auction or order?

Customers must write down the date, mint, price and grade of each item individually. If these five items are not provided, processing of your order will be delayed. We do not inventory items by number.  We must have your your full name, address, and e-mail address to process your order.  You may use our Online Order Form, or Regular Mail Order Form

 

3.)  Do you accept phone orders and inquires?

To minimize mistakes caused by human error, we no longer take orders and inquiries verbally over the phone, and must have all information in writing either on our secured servers at contact customer service , via e-mail at webmaster(at)collectorsinternet.com OR by regular mail.  This protects both of us from any misunderstandings.

 

 

4.)  How fast will I get my order?

The coin market appears to be booming and we are currently receiving approximately 500 orders and inquires per day.  Please allow three to four weeks if paying by personal check or business check.  Please allow one to three weeks if paying by other means. All shipments are processed in the order received.  We understand that some dealers may be able to ship items faster, however, few dealers have been able to match both our huge selection and low prices when quality is taken into account.  Please do not write to confirm receipt of payment until after at least two weeks have passed.  If there should be a problem in the meantime, we will contact you.  Thank you for your patience and understanding.

 

5.) International Shipping costs $19.00 for postage and handling?
International Shipping cost $19 plus 5% of the total order value.

FREE SHIPPING FOR CONTINENTAL U.S. CUSTOMERS ONLY. INTERNATIONAL SHIPMENTS ARE NOT COVERED BY OUR FREE SHIPPING PROGRAM.

 
6.)  What is your return policy?

All of our items have a lifetime guarantee of authenticity and a 15 day return privilege, provided that the items remained in our original see-through holders and the staple or other seals have not been removed. Items are package in such a way that customers can safely view them on all sides. Please send all items the same way we sent them, by first class insured mail. You may return items for refund, exchange or credit, your choice. Please let us know which choice you want, in writing, and please allow 10 business days for full processing of returned items.

  7.)Do you allow coins to be submitted to Grading Services?

Sending them to the grading services is fine with us, and we will refund the amount of the coin if our grade does not meet theirs, but not the cost of the service. This is provided that we send them in ourselves, with the buyer paying the fees.  We rarely send our coins to grading services as we find it's just not worth the extra cost. We find that most of our customers are able to use their own good judgment to determine quality and value, and our return rate has always been way  under 1%.  Also, we find that more and more dealers are loosing faith in the grading services and will often pay more for raw coins than slabbed coins, because some slabbed coins can be very ugly even in higher grades.  We know of more than one dealer who sent in some nicely toned Silver Dollars and Franklin Halves  and several came back slabbed AND dipped!  We no longer send coins to PCGS or NGC. Please read the editorials and the Coin World investigation about them at www.bhcoinclub.org to see why. We never clean our coins, and any clean coins that we buy and sell will be described as such.

  8.) Can I make offers on coins not won on your auctions or on your site?

Yes you can.   We are always open to reasonable negotiation.  If you are outbid on eBay, we always have a large selection of properly graded, reasonably priced coins available at www.collectorinternet.com.

  9.) Can you e-mail me scans of your coins?

We can email scans only if the value is $5,000 or more, but we recommend that you always view the coins in person, using our 14 day return privilege.    Scans, no matter how good, can never fully recreate the actual three-dimensional qualities of a coin.  Also, due to time constraints, it would be impossible to scan each and every coin that comes in and out of inventory each day.  Regarding our own experience with scanned photos on eBay and other auction sites, we have had to return too many over-graded but "well-scanned" coins, and have heard too many similar horror stories from our customers.  The simple fact is that a scan can never capture accurately the three-dimensional qualities of a coins strike, luster and toning.  If this weren't bad enough, many sellers tend to manipulate the luster, toning, and even the sharpness of a coin through their scanning programs.  We both lose if we over grade a coin, and that's the last thing we want. Long before the advent of "photo scans" we bought and sold coins the good old fashioned way: Properly graded with a full 14 day, no-questions-asked return privilege.  Today, this time-tested tradition continues.  Our satisfaction rate has remained over 99% since 1979. We want you to be happy, tell your friends, and make them happy too.  This is how we have built our business of more than 65,000 satisfied customers worldwide over the past 28 years, and we hope to add you to our growing number of repeat customers.

Copyright Statement

 



We Pay for Shipping | Never Pay For Shipping, Handling, or Insurance Again!

U.S. Customers Only   

Ordering is as simple as one, two, three:

1.) Simply write down the items you want on any stationary along with grades and prices, or use our Online Order Form
You may also print out the pages which you are ordering from and circle or highlight the specific items ordered.

2.) Shipping for all U.S./Domestic (and Canadian) is FREE. For California resident, please add 8.75% sales tax on order under $1,500

Please refer to the chart below for domestic shipping cost.

All shipments are professionally packaged and shipped fully insured via USPS.
Purchase Value Shipping Cost (Insurance included)

Overseas postage/insurance outside of the U.S. is $19 above our base fees above plus 1% for every $100. By way of example, an order for $1,000 would be $14+$19+$10 = $43.

As always, all items carry a lifetime guarantee of authenticity and grading is guaranteed with a 15 day return privilege.

3.) Send check or money order payable to:  CollectorsInternet, 7190 Sunset Blvd., #183, L.A., CA 90046

Please use our Online Order Form Here

*Please allow 10 business days for personal checks to clear, or about 3 to 4 weeks for delivery.  All money order shipments are processed in the order received.  Please allow at least one to three weeks for delivery.  U.S. Postal Regulations allow for up to six weeks for delivery, but we often get shipments out in about half that time.  We have customers in all fifty states and dozens of countries worldwide. Overseas postage/insurance outside of the U.S. is $24 above our base fee of $9, plus 1% for every $100. By way of example, an order for $1,000 would be $24+$11+$10 = $44.

**Please note: Bullion-related gold and silver coins that sell for less than double their melt value are subject to change without notice.  When ordering coins that are close to bullion melt values, please email us to confirm current pricing, as silver prices in particular have been increasing almost every week for the past five years. Prices are subject to change without notice as some coins go up almost daily or weekly. If you think a price appear unusually low, please confirm prices via email prior to commitment. There is a 10% restocking fees for returns of bullion related coins. Contact us by clicking on this link: CONTACT US 

About Scans

We can email scans only if the value is $5,000 or more, but we recommend that you always view the coins in person, using our 14 day return privilege.    Scans, no matter how good, can never fully recreate the actual three-dimensional qualities of a coin.  Also, due to time constraints, it would be impossible to scan each and every coin that comes in and out of inventory each day.  Regarding our own experience with scanned photos on eBay and other auction sites, we have had to return too many over-graded but "well-scanned" coins, and have heard too many similar horror stories from our customers.  The simple fact is that a scan can never capture accurately the three-dimensional qualities of a coins strike, luster and toning.  If this weren't bad enough, many sellers tend to manipulate the luster, toning, and even the sharpness of a coin through their scanning programs.  We both lose if we over grade a coin, and that's the last thing we want. Long before the advent of "photo scans" we bought and sold coins the good old fashioned way: Properly graded with a full 14 day, no-questions-asked return privilege.  Today, this time-tested tradition continues.  Our satisfaction rate has remained over 99% since 1979. We want you to be happy, tell your friends, and make them happy too.  This is how we have built our business of more than 65,000 satisfied customers worldwide over the past 28 years, and we hope to add you to our growing number of repeat customers.

We sell coins to the public at wholesale prices. Due to our buying power, we are able to offer great collectibles to you at prices often enjoyed only by dealers. Please bookmark our site and check-in frequently as our offerings grow weekly. Your security and peace of mind are important to us. We accept orders "off-line" by checks or money orders by regular mail at the address below.

All sales must be in writing to protect both you and us, as this will minimize mistakes or misunderstandings. We do not accept phone orders. We do not maintain an expensive sales staff, so no one will disturb you with sales calls. All of our sales are strictly confidential, by mail or e-mail.

All of our items are guaranteed with a full 14 day return privilege. Click ABOUT US for more information.
Questions? Need Help? Write to us at the address below or e-mail: contact customer service Please allow five business days for a response, as we frequently attend most major coin shows throughout the nation.

LEGAL NOTICES:
Copyright 1995-2016 by
CollectorsInternet.com. All material at this site is copyrighted by CollectorsInternet and may not be reprinted in whole or in part, or stored, or transmitted by any means, including electronic. All commercial use, transmission and reproduction of this site is strictly prohibited by national and international laws. Terms and conditions of sale are subject to change without notice, except our 14 day return privilege and lifetime guarantee of authenticity, provided coins are not removed from their original holders.
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